Shipping
Do you ship worldwide?
Absolutely! We offer complimentary standard shipping worldwide. For express shipping of oversized items, shipping costs may apply and will be indicated during checkout. Keep an eye out for exclusive deals as we frequently offer discounts and promotions throughout the year.
How long will it take to receive my order?
Delivery times vary depending on your location and the specific item you've ordered. You can find estimated delivery times for each item under the "Shipping" tab. Once your order is confirmed, you'll receive detailed delivery information via email. If you'd like to inquire about delivery estimates for a particular item and your location, feel free to reach out to us at info@premiusdesign.com.
Where do you ship from?
At Premius Design, we operate on a dropship model. This means we manage a warehouse in China and collaborate with manufacturers to ship your orders directly to you. We partner with major carriers like DHL, UPS, and FedEx, as well as local courier services. During checkout, you'll have the option to choose your preferred delivery method, whether it's standard or express.
Why isn't my tracking number working?
Typically, we strive to dispatch orders from our supplier's warehouse within 1 to 5 business days. However, please note that handling times may vary, especially during national holidays. While some standard shipping orders may not include tracking information initially, rest assured that we'll notify you once your order has been shipped. If you have any concerns about the status of your package, don't hesitate to contact us at info@premiusdesign.com for an update. We're committed to ensuring your package reaches you as swiftly as possible.
Product
Can interior designers receive discounts?
Absolutely! We frequently collaborate with commercial clients and designers and are pleased to offer discounted pricing. Our direct relationships with manufacturers enable us to provide an extensive range of products, surpassing what's displayed on our website. Whether you're in search of stylish furniture or captivating lighting fixtures, if you have specific products in mind (such as chandeliers, chairs, tables, artworks, textiles, etc.), simply share photos with us, and we'll tailor a customized quote for you. For further details, please reach out to us at info@premiusdesign.com.
How can I purchase a replacement bulb?
Rest assured, all our products come with a generous 1-year manufacturer warranty. This warranty covers any replacement costs within the specified period. Should you have any questions, please email us at info@premiusdesign.com.
Are the products UL listed, ETL, or CSA certified?
While our products may not possess UL, ETL, or CSA certifications, it's important to note that we exclusively utilize CE certified and UL listed drivers in our products, ensuring compliance with European and American safety standards. Although we prioritize product quality and safety, meeting specific certifications such as UL, ETL, or CSA is not within our scope. Additionally, we offer a comprehensive 1-year warranty on all our products, covering manufacturing defects and malfunctions. If you encounter any issues during the warranty period, please contact our customer support team for assistance.
Can products be returned?
We strive to ensure that our customers love our products, but if you need to return an order, we're here to help. Simply email us directly, and we'll guide you through the return process. Please note that shipping fees are non-refundable, and you'll be responsible for return shipping. Additionally, there will be a restocking charge equal to 10% of the purchase price.
Do you offer installation services for lighting fixtures?
While we don't provide installation services directly, we recommend engaging a qualified electrician for the installation of your lighting fixtures. Ensuring the safety and proper installation of fixtures in your space is paramount. While we can offer general installation guidelines and recommendations, we don't have specific affiliations with electricians for referrals.
Ordering
Are my payment details secure?
Rest assured, we prioritize the security of your payment details. We offer safe and secure payment options via credit/debit cards (VISA, Mastercard, AMEX), and PayPal. Additionally, for mobile orders, we support Apple Pay and Google Pay.
How do I know if my order has been confirmed?
Upon successful placement of your order, you'll receive a confirmation email containing all the pertinent details. This email will include a unique Order ID (e.g., #1234) along with a comprehensive list of the item(s) you've ordered.
What should I do if I didn't receive my order confirmation?
If you haven't received an order confirmation email, we recommend checking your Spam/Junk folder first. If it's not there, please don't hesitate to reach out to our customer support at info@premiusdesign.com, and we'll promptly resend it for you.
Can I make changes or cancel my order?
Certainly! If you wish to make changes or cancel your order, kindly inform us at info@premiusdesign.com. Please note that once your order has been processed by our warehouse, changes are no longer possible. However, you can always initiate a return once you've received your product.
What if my question isn't listed?
If you have any other inquiries or concerns, feel free to contact us at info@premiusdesign.com, or you can engage in a live chat with us. We're here to assist you with any additional questions you may have!